Have a Question?
We'll try our best to answer them below. If you have any questions about ordering, shipping, or any of our policies please feel free to call us at (877) 981-9044 or email us at firstname.lastname@example.org.
Q: Can you ship to my state?
A: We cannot ship to Alabama, Mississippi, North Dakota, Oklahoma, or Utah.
We can ship to limited zip codes in Connecticut, D.C., Florida, Illinois, Maryland, New York, and Virginia.
We are able to send only wine shipments to Alaska, Arkansas, Colorado, Delaware, Georgia, Hawaii, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, Pennsylvania, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, Wisconsin, and Wyoming.
Q: Can I waive an adult signature for my package?
A: An adult signature on all alcohol orders is REQUIRED due to very strict state laws and regulations. Delivery services will require an adult at least 21 years old to be present to sign for all orders. They will not deliver to an address if there is no adult available to sign for the package at the designated shipping address. Delivery services will attempt to deliver 3 times, after the third attempt the order will be returned to our facility. Orders that do not contain alcohol such as wine glasses, beer glasses, wine accessories, chocolate gift baskets, etc., do not require an adult signature upon delivery.
Q: How much does shipping cost?
A: You can see a UPS shipping price guide at our shipping page. The prices listed in the price guide are an estimate and may be slightly lower or higher depending on your order. You can also add items to your shopping cart and estimate shipping. You can view your cart HERE.
Q: Who do you use as your shipper?
A: We currently use UPS as our licensed shipper, as well as smaller, local carriers.
Q: Do you ship to P.O. Boxes or business addresses?
A: We cannot ship to a P.O. Box or APO/FPO addresses. If you are worried about missing the delivery or not being there to sign, you can ship to a business address.
Q: What is your handling time and how long does it take for my order to be delivered?
A: For items in stock we offer same-day shipping for orders, but please do allow 1-3 days for processing items that may be out of stock or require a special order from our supplier. Once the order is processed and shipped it usually takes between 1 to 10 business days for your order to arrive. This depends upon your location and shipping method chosen (UPS Ground, Express Saver, 2nd Day). The shipping estimates solely estimates and not guarantees from the shipping companies nor from Liquorama.
Q: Can I re-route my package once it has been shipped?
A: We can re-route your package if it is within the same state you indicated in your shipping details. Please call us at (909) 981-9044 or email us at email@example.com to re-route your package.
Q: Can you hold my order for shipping at a later date?
A: Yes, if you would like us to hold your order until a later date due to weather conditions, travel, etc., please let us know in the order comments box upon checkout.
Q: My order was damaged in transit, what do I do?
A: If your order was broken or damaged in transit please call us at (909) 981-9044 or email us at firstname.lastname@example.org so we can replace your order. We do not refund or replace order that experience minor cosmetic damage, as the transit process is not always gentle. We do inspect all bottles for damage or flaws before shipment.
Q: Do you ship wine in extreme cold or heat conditions?
A: We do not recommend shipping wine during extreme weather conditions, however we do recommend choosing an Express method when shipping wine in extreme cold or hot weather conditions. If you would like us to hold your order until a later date please let us know in the order comments box upon checkout.
Q: I received my package and my order was incorrect, what do I do?
A: If we shipped the incorrect product please call us at (909) 981-9044 or email us at email@example.com so we can have the correct item sent out to you asap and pick up the incorrect items. We will order a pick up from UPS who will then come to your address and pick up your package at no charge to you. We will not charge you shipping to replace incorrect orders.
Q: What if I do not like the product I ordered?
A: If you are unhappy with your order you may return it to us for a full refund on any unopened items within 30 days. Return shipping for these orders is the responsibility of the customer.
Q: How do I check my order status?
A: If you have an account with us you can view the status of your order by logging into your account HERE. You must have created an account with us to view your order status.
Q: How do I track my shipment?
A: You will receive tracking via email, as soon as it becomes available. In some cases, it can take several days for tracking to be generated once the order is shipped. You can track your shipment at our shipping tracking page found HERE. If you run into any issues feel free to give us a call or send us an email.
Q: Do I have to create an account to order?
A: You do not have to create an account to order from us. However, creating an account allows you to check the status of your order, check out faster, save multiple shipping addresses, and re-order past orders.
Q: Can I include a gift note?
A: Yes, you can leave a gift note in the order comments box at the last step of the checkout process. We will not include pricing information with your order if you provide us with a gift note to insert with the order.
Q: What forms of payment do you accept?
A: We accept payments via credit card and Paypal. We accept credit card transactions from Visa, Mastercard, American Express, and Discover.
Q: Are there restrictions on how much I can order?
A: You can order anywhere from a single bottle to 120 items at a time. If you need to order more than 120 items you will have to break your order up into multiple orders.
Q: My credit card was declined, what is the issue?
A: If your credit card was declined upon checkout it may be a number of issues. Please confirm your billing address is correct and that your entered the credit card number and date. If your credit card still declines it may be due to the cards limit being reached or a potential fraud detection by your bank. If that is the case, please contact your credit card company.
Q: Can I pick up my order?
A: We are located in Upland, California. If you are local to us in Southern California, the option for in-store pick up should be presented upon check out. If it does not appear, feel free to leave a note in the order comments section, saying that you would like to pick up the order in-store.
If you have any other questions please feel free to call us at (909) 981-9044 or email us at firstname.lastname@example.org